Frequently Asked Questions
How to Order
Deliveries are made by GLS courier.
Italy and Europe:
Receiving the order by 12 am, on a working day, it will be delivered in 2 to 3 working days.
Receiving the order by 12 am, on a working day, it will be delivered in 3 to 4 working days.
We are always on your disposal, if you have any questions. You can contact us via e-mail, phone and Facebook.
We deliver within the European territory.
You can return the intact product ( price tag still on ) within 30 working days, from the moment your order has been placed. And the reason why you have to change the product.
You will get a voucher in the same amount of your returned product, if the product isn’t available anymore.
(cash on delivery) Cash on delivery is only available for shipping inside ITALY (solo per l’italia).
All prices are EURO prices and quoted “inclusive of VAT” (22% VAT).
It depends on the PAYMENT METHOD you choose:
PAYPAL and SHIPPING EUROPE 2-5 days
BANK WIRE 7 days
PAYPAL and SHIPPING ITALY 2 days
SHIPPING TIME FOR INTERNATIONAL SHIPMENTS is 5/15 business days, it depends on destination
Account Name: MATTHIAS ZELGER
Account Number: 000306032257
Bank Name: Raiffeisenkasse Unterland Genossenschaft
IBAN: IT94F 08114 58670 000306032257
BIC / Swift: RZSBIT21617
We have also vouchers.
Yes, we can insure your deliveries.
Yes, you can pick up your order in the shop.
Yes, you can nominate other, but only with a copy of your identity card.
Yes, you get a 10€ voucher.
In a box or a bag.
You will find a note on your door/mailbox or you will be called by the courier.
Yes, we can make also gift wraps.
Yes, it is possible to reserve products.